tk179 Privacy Policy

1. Data We Collect

When you register an account, use the tk179 platform, or interact with our support team, we collect certain personal information. The categories of data we collect and the circumstances in which they are gathered are described below.

1.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile phone number, and preferred username and password when you create your tk179 account.
• Identity verification (KYC) documents: Copies of your Bangladesh National Identity Card (NID), passport, or driving licence; proof of address documents such as utility bills or bank statements; and proof of payment method ownership (e.g., bKash or Nagad account screenshots).
• Financial data: Deposit and withdrawal transaction records, payment method details (mobile wallet numbers for bKash, Nagad, Rocket, and Upay; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank transfers), and transaction amounts denominated in BDT.
• Communications: Messages sent to us via 24/7 Live Chat, WhatsApp, or email at [email protected], including the content of your queries and our responses.
• Responsible gaming data: Any deposit limits, session time limits, cool-off periods, or self-exclusion requests you submit through your account dashboard or via our support team.

1.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited on tk179.net, time and duration of visits, games played, bets placed (sport, market, stake, and outcome), navigation paths, and feature interactions.
• Location data: General geographic location inferred from your IP address. We do not collect precise GPS-level location without your explicit consent.
• Cookie and tracking data: Data collected through cookies and similar technologies as described in Section 4 of this policy.

1.3 Information from Third Parties

• Payment processors: Transaction confirmation and status data from bKash, Nagad, Rocket, Upay, and partner banks to verify deposits and process withdrawals.
• Game providers: Game session data and round-level outcomes from certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, for the purposes of account statement accuracy and dispute resolution.
• Fraud detection partners: Risk scoring and device fingerprinting signals from third-party fraud prevention tools used to protect the integrity of the platform.

2. How We Use Your Data

tk179 uses your personal data only for the purposes for which it was collected or for purposes that are directly compatible with those original purposes. The legal bases and practical uses of your data are set out below.

2.1 Account Management and Service Delivery

• Creating and maintaining your tk179 player account.
• Verifying your identity and age (18+) in accordance with our KYC obligations.
• Processing deposits and withdrawals in BDT via your chosen payment method.
• Providing access to 6,500+ casino games and sports betting markets, including BPL, IPL, T20 World Cup, and Bangladesh Tigers cricket fixtures.
• Delivering 24/7 customer support in English via Live Chat and email.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.

2.2 Security, Fraud Prevention, and Compliance

• Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and collusion.
• Monitoring betting patterns for signs of problem gambling and applying responsible gaming interventions where appropriate.
• Enforcing the 18+ age restriction and identifying underage registration attempts.
• Maintaining audit logs of all financial transactions and gameplay sessions for dispute resolution purposes.
• Complying with any applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.

2.3 Platform Improvement and Analytics

• Analysing aggregated, anonymised usage data to improve the tk179 platform's performance, navigation, and game selection.
• Conducting A/B testing of new features and interface designs to enhance the player experience.
• Monitoring platform uptime and identifying technical issues that may affect players in Bangladesh.

2.4 Marketing and Promotions

With your consent (or where permitted by applicable law on a legitimate interest basis), tk179 may use your email address or mobile number to send you information about promotions, bonuses, and seasonal offers — including Eid specials, Pohela Boishakh promotions, Victory Day events (December 16), and BPL cricket season bonuses. You may opt out of marketing communications at any time by contacting our support team or by updating your preferences in your account dashboard. Opting out of marketing does not affect transactional communications required for account management.

3. Data Sharing & Disclosure

tk179 does not share your personal data with third parties except in the limited circumstances described below. In all cases, data sharing is governed by appropriate data processing agreements and is limited to the minimum data necessary for the purpose.

3.1 Service Providers and Technology Partners

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction data required to process your deposits and withdrawals.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier and session data required to power their games. They do not receive your full name, NID, or payment details.
• KYC and identity verification providers: Where a third-party verification tool is used to assist with document review, your KYC documents are shared only with that specific provider and retained in accordance with this policy's data retention rules.
• Fraud detection and cybersecurity partners: Technical identifiers (IP address, device fingerprint, behavioural signals) may be shared with fraud prevention partners. No full identity data is shared in this context.
• Cloud infrastructure and hosting providers: Your data is stored on secure servers operated by trusted cloud infrastructure partners. These providers act as data processors under contractual obligations and may not use your data for their own purposes.

3.2 Legal Disclosure

tk179 may disclose your personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by a lawful order, court judgment, or applicable legal obligation. Where possible, tk179 will notify you of such a disclosure unless doing so is prohibited by law or would compromise an ongoing investigation.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the tk179 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it, with reasonable advance notice provided via email or an on-site notification.

4. Cookies & Tracking Technologies

tk179 uses cookies and similar tracking technologies to provide a functional, personalised, and secure platform experience. This section explains what types of cookies we use, their purposes, and how you can control them.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential to the operation of the tk179 platform. They enable core functions such as user authentication (keeping you logged in), session management, security token handling, and language/region preference retention. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These collect anonymised data about how players interact with the tk179 platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used exclusively to improve the platform and is never linked back to identifiable individuals.
• Functional cookies: These remember your preferences across sessions, such as your preferred deposit method, display settings, or recently played games. Disabling functional cookies may reduce the convenience of your experience but will not prevent you from accessing the platform.
• Targeting and marketing cookies: With your consent, these cookies allow tk179 to show you relevant promotional content based on your activity on the platform. They do not track your activity on other websites. You may withdraw your consent to marketing cookies at any time via your account privacy settings.

4.2 Managing Your Cookie Preferences

You may control cookie behaviour through your browser settings. Most modern browsers allow you to block, delete, or receive notifications before accepting cookies. Please note that blocking strictly necessary cookies will prevent you from accessing your tk179 account. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

4.3 Third-Party Tracking

Certain third-party service providers integrated into the tk179 platform (including analytics tools and fraud prevention systems) may set their own cookies or use similar tracking technologies. These are governed by the respective providers' privacy policies. tk179 does not permit third-party advertising networks to set tracking cookies on our platform.

5. Data Retention

tk179 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to meet our legal and contractual obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply:

• Active account data (registration details, KYC documents, transaction history, game logs): Retained for the full duration of your account's active status plus a minimum of 5 years after account closure, to meet anti-money-laundering record-keeping standards.
• Financial transaction records: Retained for a minimum of 7 years from the date of the transaction, in line with standard financial record-keeping practices.
• Customer support communications: Retained for 3 years from the date of the last interaction, to support dispute resolution and service quality review.
• Marketing preferences and consent records: Retained until you withdraw consent or close your account, plus 1 year thereafter as evidence of your consent history.
• Anonymised analytics data: Retained indefinitely in aggregated, non-identifiable form for platform improvement purposes.
• Self-exclusion records: Retained permanently to prevent re-registration during the exclusion period and to support responsible gaming compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to an identifiable individual. Where deletion is technically impractical (for example, in encrypted backup archives), data is isolated and not processed until it can be securely destroyed.

6. Data Security

tk179 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:

• SSL/TLS encryption: All data transmitted between your device and the tk179 platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser when visiting tk179.net.
• Encryption at rest: Sensitive personal data, including KYC documents and payment details, is encrypted at rest using strong encryption standards on our secure servers.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised tk179 staff with a legitimate operational reason may access player data, and all access is logged.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their tk179 accounts for an additional layer of login security. Internal staff systems require 2FA as standard.
• Regular security audits: The tk179 platform undergoes regular penetration testing and vulnerability assessments by independent security specialists.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, tk179 will notify affected players promptly and take immediate remediation steps.

While tk179 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect that your tk179 account has been compromised, contact our support team immediately via 24/7 Live Chat or at [email protected].

7. Your Privacy Rights

As a tk179 player, you hold meaningful rights over the personal data we hold about you. tk179 is committed to respecting and facilitating the exercise of these rights promptly and without undue barrier.

7.1 Right of Access

You have the right to request a copy of the personal data that tk179 holds about you. Upon a verified request, we will provide a summary of your data in a clear, accessible format within a reasonable timeframe. Your account dashboard provides direct access to your transaction history and game logs at any time.

7.2 Right to Rectification

If any personal data held by tk179 is inaccurate or incomplete, you have the right to request correction. Minor updates (such as a change of mobile number or email address) can be made directly in your account settings. For corrections to KYC identity data, please contact [email protected] with supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis for processing), or where you object to processing and there is no overriding legitimate interest. Please note that erasure requests may be partially declined where retention is required to meet legal obligations — for example, transaction records subject to the 7-year financial retention rule described in Section 5.

7.4 Right to Restrict Processing

You have the right to request that tk179 temporarily restricts the processing of your personal data while the accuracy of that data is being verified, or while an objection to processing is being assessed.

7.5 Right to Data Portability

Where processing is based on your consent or on a contractual relationship, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format (such as CSV or JSON), so that it can be transferred to another service provider if you wish.

7.6 Right to Object to Marketing

You have an unconditional right to object to processing of your personal data for direct marketing purposes at any time. To opt out, contact our support team via Live Chat or email [email protected] with the subject line "Marketing Opt-Out". Requests are processed within 5 business days.

7.7 Exercising Your Rights

To exercise any of the rights described above, contact the tk179 Data Team via email at [email protected], clearly stating the right you wish to exercise and providing sufficient information to verify your identity. We aim to respond to all privacy rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

8. Policy Updates & Contact

tk179 reviews this Privacy Policy regularly and reserves the right to update it at any time to reflect changes in our data practices, applicable legal requirements, or platform features. When material changes are made, we will:

• Publish the updated Privacy Policy on this page with a revised effective date.
• Send a notification to your registered email address summarising the key changes, at least 14 days before the changes take effect.
• Display an on-site notification banner for returning players upon their first login after the update.

Your continued use of the tk179 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you should cease using the platform and may request account closure as described in Section 7 of the Terms & Conditions.

8.1 Contact the tk179 Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which tk179 handles your personal data, please contact us using the details below:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 on the tk179 platform
• WhatsApp: Available via your account dashboard (8 AM – 12 AM BST)
• Response time: Privacy enquiries acknowledged within 48 hours; substantive responses within 30 calendar days

This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions are superseded by this document.